Job Opening: Family Services Assistant

JOB TITLE: Family Services Assistant
FLSA STATUS: Part-time; Non-exempt
REPORTS TO: Family Services Manager

The Organization

Ronald McDonald House Charities® of Greater Washington, D.C. (RMHCDC) has been serving families in the Greater Washington, D.C. area for over 40 years. Our mission is to ease the hardship of children’s illness on families. We do this through our core programs (Ronald McDonald House® and Ronald McDonald Care Mobile®) that focus on the critical needs of children, celebrating the diversity of the donors who make them possible, staying true to our heritage of responsible stewardship, and operating with accountability and transparency.

The Position

The Family Services Assistant is a vital front-line position, responsible for providing families and visitors with a warm and friendly first impression of the Ronald McDonald House.  This person supports the Family Services Manager by answering phones, greeting and helping families, and assisting with group or volunteer visits.  The ideal candidate will have excellent verbal, interpersonal and computer skills, and be calm and tactful when faced with difficult circumstances.  The Family Services Assistant must be willing to jump in and lend a hand, whether it be giving a tour of the house, or helping clean up the kitchen.

This is a part-time position consisting of evening and weekend hours. As of now, we have shifts open on Friday evenings, all day Saturday and all day Sunday. Schedule may vary.

Success in this position will require fitting into the culture of RMHCDC.  This will require a passion for the mission of the organization and for the families it serves.  It will require the ability to work with a variety of stakeholders who support and help the organization. RMHCDC staff demonstrate a “can do” attitude and willingness to go the extra mile. We pride ourselves on our ability to adapt to changing circumstances and have a customer service approach to all we do.

Primary Duties and Responsibilities:

  • Greet families and assist with check-in and check-out; respond to requests as needed.
  • Answer telephones, answer questions, and direct calls to staff.
  • Receive, sort and forward incoming & outgoing deliveries (including mail, fax, FedEx, UPS, etc.).
  • Assist with common space or room cleanups as needed.
  • Work with volunteers to organize and stock supply room.
  • Make copies, prepare mailings and assist with other projects as requested.
  • Act as point of contact to volunteer groups, providing tours as needed.
  • Develop an in-depth knowledge and understanding of the charity to be able to respond to inquiries and answer questions.
  • Provide backup to program staff as needed.
  • Ensure confidentiality of our guests.
  • Maintain flexibility, acknowledging the elements of communal living and the need to cope with stress and grief.
  • Promptly notify House Ops Management when unusual incidents occur.
  • COVID-19 Health & Safety Policy – Participate in the regular cleaning and disinfecting of high touch areas, conduct touchless temperature checks and health screens of all guests entering the House.
  • Other duties as assigned.

Core Competencies:

  • Interpersonal Skills: Ability to relate to and effectively communicate with a variety of constituents, including families in crisis.
  • Customer Service Oriented: Exhibits an attitude of service, making every effort to build positive relationships and experiences for staff, visitors and families. Demonstrates a welcoming attitude and sensitivity to the needs of guest families at all times.
  • Problem Solver: Takes initiative, able to multi-task, make decisions and come up with solutions to ensure House Operations run smoothly, even when dealing with emotional topics. Comfortable in a flexible, team-oriented environment.
  • Positive Outlook: Projects a positive demeanor, regardless of changes in working conditions. Is dependable and trustworthy and displays a high level of integrity.

Qualifications

  • Must be at least 18 years old.
  • Minimum 2 years of administrative experience.
  • Proficiency with Microsoft 365; aptitude for learning new technologies.
  • Reliable transportation.
  • Must pass background check.
  • Covid-19 and annual flu vaccine required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires:

  • A moderate amount of sitting and walking
  • Spending long hours in front of a computer screen
  • Frequent use of hands and arms to use office equipment, telephone, computer
  • Occasional need to lift and move supplies up to 30 lbs.
  • Kneeling/stooping as needed to clean and straighten the office and program spaces
  • Talking and listening to individuals and small groups is a major component of the role

Additionally, the work environment is a climate-controlled office environment, to include residential areas for families, and the noise is usually moderate.  There may be occasional louder noise depending on the activity level in the building.

Application Instructions:

Qualified candidates should send a cover letter and resumé to HR@rmhcdc.org.  Resumés without a cover letter will not be considered. This position pays $15.20 per hour.

RMHCDC is an equal opportunity employer that values diversity of all kinds. It is our policy to ensure that all individuals are treated equally without regard to age, color, disability, gender, marital status, national origin, religion, sexual orientation, expression, gender identity or veteran status.  To learn more about us and read our Diversity, Equity and Inclusion statement, please visit https://rmhcdc.org/mission/.