Job Opening: Receptionist
JOB TITLE: Receptionist
FLSA STATUS: Full-time; Non-exempt
REPORTS TO: House Operations Manager
LOCATION: Washington, DC or Falls Church, VA
Ronald McDonald House Charities® of Greater Washington, D.C. (RMHCDC) has been serving families in the Greater Washington, D.C. area for over 40 years. Our mission is to ease the hardship of children’s illness on families. We do this through three core programs (Ronald McDonald House®, Ronald McDonald Family Room®, Ronald McDonald Care Mobile®) that focus on the critical needs of children, celebrating the diversity of the donors who make them possible, staying true to our heritage of responsible stewardship, and operating with accountability and transparency.
The Receptionist is a vital front-line position, responsible for providing families and visitors with a warm and friendly first impression of the Ronald McDonald House. This person supports the Operations Manager by answering phones, greeting and helping families, and assisting with group or volunteer visits. The ideal candidate will have excellent verbal, interpersonal and computer skills, and be calm and tactful when faced with difficult circumstances. The Receptionist must be willing to jump in and lend a hand, whether it be giving a tour of the house, or helping clean up the kitchen.
Hours for this position are 8:00 am – 4:00 pm, Monday thru Friday, with optional overtime available on occasion. Due to the nature of this position, hours are not flexible.
Success in this position will require fitting into the culture of RMHCDC. This will require a passion for the mission of the organization and for the families it serves. It will require the ability to work with a variety of stakeholders who support and help the organization. RMHCDC staff demonstrate a “can do” attitude and willingness to go the extra mile. We pride ourselves on our ability to adapt to changing circumstances and have a customer service approach to all we do.
Primary Duties and Responsibilities:
- Greet families and assist with check-in and check-out; respond to requests as needed.
- Answer telephones, answer questions, and direct calls to staff.
- Receive, sort and forward incoming & outgoing deliveries (including mail, fax, FedEx, UPS, etc.).
- Support Facilities Manager in building upkeep, making sure all service requests or maintenance issues are handled in a timely manner to ensure the safety and comfort of guests.
- Assist with common space or room cleanups as needed.
- Work with volunteers to organize and stock supplies as needed.
- Make copies, prepare mailings and assist with other projects as requested.
- Assist with completing paperwork and data entry, to ensure all records are kept up to date and organized.
- Develop an in-depth knowledge and understanding of the charity to be able to respond to inquiries and answer questions.
- Provide backup to House and Program staff as needed.
- Ensure confidentiality of our guests.
- Maintain flexibility, acknowledging the elements of communal living and the need to cope with stress and grief.
- Promptly notify House Manager/ Management when unusual incidents occur in the House.
- COVID-19 Health & Safety Policy – Participate in the regular cleaning and disinfecting of high touch areas, conduct touchless temperature checks and health screens of all guests entering the House.
- Other duties as assigned.
- Interpersonal Skills: Ability to relate to and effectively communicate with a variety of constituents, including families in crisis.
- Customer Service Oriented: Exhibits an attitude of service, making every effort to build positive relationships and experiences for staff, visitors and families. Demonstrates a welcoming attitude and sensitivity to the needs of guest families at all times.
- Problem Solver: Takes initiative, able to multi-task, make decisions and come up with solutions to ensure House Operations run smoothly, even when dealing with emotional topics. Comfortable in a flexible, team-oriented environment.
- Positive Outlook: Projects a positive demeanor, regardless of changes in working conditions. Is dependable and trustworthy and displays a high level of integrity.
- At least one year of experience working in an office setting.
- Nonprofit experience a plus.
- Experience with data entry.
- Proficiency with Microsoft 365; aptitude for learning new technologies.
- Excellent communication skills, both written and verbal.
- Reliable transportation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires:
- A moderate amount of sitting and walking
- Spending long hours in front of a computer screen
- Frequent use of hands and arms to use office equipment, telephone, computer
- Occasional need to lift and move supplies up to 30 lbs.
- Kneeling/stooping as needed to clean and straighten the office and program spaces
- Talking and listening to individuals and small groups is a major component of the role
- Frequent need to climb stairs to the second floor of the building
Additionally, the work environment is a climate-controlled office environment, to include residential areas for families, and the noise is usually moderate. There may be occasional louder noise depending on the activity level in the building.
RMHCDC is an equal opportunity employer that values diversity of all kinds. It is our policy to ensure that all individuals are treated equally without regard to age, color, disability, gender, marital status, national origin, religion, sexual orientation, expression, gender identity or veteran status.
Qualified candidates should send their resume and cover letter to firstname.lastname@example.org.